Digital Products (Karaoke Packs & Audio Files)
All products available on our website are digital downloads (karaoke tracks, instrumental files, and audio/video content). Since these are non-tangible and instantly accessible after purchase, we follow a strict no-return policy.
No Refund Policy
Once a purchase is completed and the product is delivered (via download link, Google Drive, or any digital method), we do not offer refunds, returns, or exchanges under normal circumstances.
This policy is in place because:
Instant access is provided to all purchased items
Exceptions (If Applicable)
We may consider a refund or replacement only in the following cases:
- You received wrong files or incomplete package
- Files are corrupted or not working properly
- You did not receive the download link after successful payment
In such cases, please contact us within 24–48 hours of purchase with proper details.
Support & Resolution
Instead of refunds, we prioritize quick support and issue resolution:
Guide you on how to download, extract, or use the karaoke tracks
Re-send download links
Provide missing files
Contact Us
If you face any issue with your purchase, please reach out to us:
- Email: soundnexa@gmail.com
- WhatsApp: 9217020092
Note
By purchasing from our website, you agree to this Refund & Return Policy.